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Payment and Shipping
Payment
We accept:
— Credit/debit card, via Shopify Payments
— PayPal
Prices are shown in EUR and include VAT at the applicable Czech rate (12% or 21%). Payment is processed securely at checkout; we do not store your card details. Orders are processed once payment is confirmed.
Shipping
We ship from the Czech Republic to the EU, the UK, the USA, and Asia, via Česká pošta and PPL or DHL/GLS/DPD depending on destination and package size/weight and final costs. In the destination country, the final leg of delivery is handled by Česká pošta's, PPL's, or the relevant carrier's local partner — this might be Parcelforce for the UK, USPS for the USA, China Post for mainland China, Chunghwa Post for Taiwan, and so on. For shipments crossing multiple carriers, we strongly recommend using a multi-carrier tracking tool such as 17track.com to follow the whole route in one place.
| Destination | Carrier | Estimated delivery |
|---|---|---|
| Czech Republic | Czech post / PPL / Zásilkovna | 1–2 business days |
| EU | PPL / DPD / GLS or similar | 2–4 business days |
| UK | Czech post | 2–5 business days |
| USA | Czech post | 5–14 business days |
| Asia | Czech post | 3–14 business days |
Shipping cost is calculated at checkout based on weight, size, and destination.
Order Processing Time
Orders are typically dispatched within 1–3 business days of payment confirmation. You'll receive a tracking number by email.
International Orders (Outside the EU)
Orders shipped outside the EU may be subject to customs duties, import taxes, or handling fees charged by the destination country. These are not included in our prices and are the buyer's responsibility. For US shipments, some carriers require duties to be prepaid or collected before delivery — this will be shown clearly at checkout if it applies to your order. We're not responsible for delays caused by customs processing.
Tracking
You'll receive a tracking number once your order ships. Contact Spezkr@seznam.cz for a status update anytime.
Lost or Damaged Packages
Contact Spezkr@seznam.cz with your order number if your package arrives damaged or doesn't arrive within the estimated window — we'll work with the carrier to resolve it.
Address Accuracy
Please double-check your shipping address at checkout — we are not responsible for delays or loss due to an incorrect address provided by the customer. Once a package is successfully delivered, it is very difficult — if not impossible — to raise issues with the delivery itself. We strongly recommend providing both an email address and a phone number, so the final-mile carrier can contact you directly to confirm the exact address or drop-off point.